Service of the House
Frequently asked questions
Delivery, keeping, choosing and service: the essential answers from the House.
Here you will find answers to the questions we are asked most about our rare honeys, our gift boxes and delivery. For anything else, our team replies through our contact page.
SERVICE OF THE HOUSE
Everything you need to know
Useful answers on delivery, storage, choosing and service.
Ordering and delivery
The destinations we serve and the available delivery methods are shown for your address before payment.
Free delivery from 35€ in France, Belgium and Luxembourg, depending on the service available for your address. Other supported destinations: home delivery for €9.90. The final charge is shown before payment.
As soon as your order is dispatched, you receive a tracking link. You can also use our Track my order page.
Products and tasting
Keep your honey closed, at room temperature, away from light and from changes in heat. Crystallisation is a natural phenomenon.
Close the pouch carefully and keep it in a cool, dry place away from light to preserve the crunch.
The composition, the allergens and the food information appear on each product page and on the packaging. If in doubt, contact us before ordering.
Our guides point you by texture, intensity and moment of tasting. See Which honey should you choose? or Which almonds should you choose?.
Gifts and service
Our gift boxes are made to be given. The exact contents of each gift box are detailed on its page so that you know precisely what will be received.
See our refund policy, then contact us with your order number so that we can look into your request.
Use the Contact us page. Our team will reply with the information that fits your order or your choice of product.