Frequently asked questions

We deliver to mainland France, Belgium, Luxembourg, Germany, Austria, Spain, Italy, the Netherlands and Portugal. Mondial Relay delivery is free in France, Belgium and Luxembourg. In Italy, mainland Spain and the Balearic Islands, mainland Portugal and the Netherlands, delivery to an InPost point is free from €39, as is delivery to a pickup point in Germany. The countries available for your address are shown at checkout.

Free Mondial Relay delivery to a pickup point in France, Belgium and Luxembourg: you choose your pickup point after payment. To your door with Colissimo, in France and Belgium: €7.90 for orders under €79, €4.90 from €79 to €89.99, free from €90. In Italy, Spain (excluding the Canary Islands, Ceuta and Melilla), Portugal (excluding Madeira and the Azores) and the Netherlands: free delivery to an InPost point or InPost locker from €39, €4.90 below that. In Germany: free delivery to a pickup point from €39, €4.90 below that. There too, you choose your point right after payment. To your door in Luxembourg, Germany, Austria, Spain, Italy, the Netherlands and Portugal: €9.90. We prepare every order with care, usually within 48 working hours. In France and Belgium, your parcel then arrives within 3 to 5 working days.

As soon as your order is dispatched, you receive a tracking link. You can also use our Track my order page.

Jar tightly closed, at room temperature, away from light and heat, never in the fridge. Always use a clean, dry spoon: honey absorbs moisture. The best-before date is printed on every jar.

Yes. A raw honey, never heated, crystallises naturally over time, at its own pace. A cool room makes it firmer without changing its taste or its quality. To soften it, stand the closed jar in a lukewarm water bath, below 40 °C, for a few minutes. Never the microwave.

No. Our honeys are raw, never heated or pasteurised. One indicator points the same way on the analysed samples: HMF, which rises when a honey is heated or ages, measures 2.7 mg/kg for the White Honey (CETAM M251998) and 4.6 mg/kg for the Black Seed Honey (Bocquet no. 10961), against a general ceiling of 40 mg/kg.

Yes, our three honeys, and the documents are published. White Honey: CETAM Lorraine, report M251998 of 14/10/2025. Yemeni Sidr Honey: CETAM Lorraine, report M253022 of 31/12/2025. Black Seed Honey: Laboratoire Michel Bocquet, analysis no. 10961 of 03/02/2026. Each document covers the sample it identifies. See the published documents.

About a month, if you enjoy a teaspoon each day, at breakfast or with your coffee. Each 250 g jar comes in its presentation box, with its spoon. To taste several origins, our gift boxes bring together three different honeys. See the gift boxes.

Close the pouch carefully and keep it in a cool, dry place away from light to preserve the crunch.

The composition, the allergens and the food information appear on each product page and on the packaging. If in doubt, contact us before ordering.

Our guides point you by texture, intensity and moment of tasting. See Which honey should you choose? or Which almonds should you choose?.

Our gift boxes are made to be given. The exact contents of each gift box are detailed on its page so that you know precisely what will be received.

See our refund policy, then contact us with your order number so that we can look into your request.

Use the Contact us page. Our team will reply with the information that fits your order or your choice of product.