Cancellation policy

Some of our products can be chosen as a subscription: the 3-month honey ritual and our gift boxes, both delivered every 3 months. Here is, simply and precisely, how a subscription works at Graines de Pèlerins. These terms supplement our terms of sale.

What you receive

The 3-month ritual, every 3 months: 3 jars of 250 g of the honey you have chosen, each in its presentation box with its spoon, delivered every 3 months.

The gift box, every 3 months: the gift box you have chosen, with its 3 jars of 250 g, delivered every 3 months.

The contents, frequency and price of each shipment are shown on the product page and repeated in the payment summary, before you confirm your order. A gift offered with your first order, such as a pouch of Raspberry Almonds, is given only once, with that first order.

No commitment, renewed automatically

A subscription has no minimum term. It renews automatically at each due date, every 3 months, until you cancel it. You can cancel it at any time, at no cost and without having to give a reason.

By confirming an order that contains a subscription, you agree that each shipment will be charged automatically on its due date, in accordance with these terms. The payment summary shows the frequency and the amount of each charge (“recurring subtotal”).

Prices and charges

• The first shipment is paid for on the day of your order.
• Later shipments are charged automatically on each due date, calculated from the date of your first order, to the payment method used for that order. This payment method is stored securely by our payment provider: we never have access to your bank details.
• The amount charged is the recurring subtotal shown at payment: the subscriber price of the products and, where applicable, the delivery costs.
• Free Mondial Relay delivery · France, Belgium and Luxembourg. This also applies to every shipment of your subscription.
• Your subscriber price stays the same for as long as your subscription is active. If we had to change it, we would inform you by email at least 30 days before the charge concerned: you could then cancel at no cost before that date.
• A loyalty discount may be granted to you during your subscription: its amount and duration are shown to you when it is offered.

If a payment fails

If a charge is declined, we may try again on the following days. The shipment is prepared only once payment has been accepted. After several failures, the subscription may be suspended or cancelled. You can update your payment method from your subscription portal.

Your subscription portal

Your subscription is managed online, at any time, from your subscription portal: grainesdepelerins.com/apps/subscriptions. All you need is the email address used for your order: you receive a secure login link. There you will find the date and amount of your next shipment and, depending on the options offered, you can change the date of that shipment, your delivery address or your payment method.

Cancelling your subscription

You can cancel at any time, at no cost and without giving a reason:

• online, from your subscription portal, using the cancellation button. Before you confirm, an offer may be shown to you: you remain free to decline it and confirm your cancellation;
• by email at contact@grainesdepelerins.com, giving your name, the email address of your order and, if you have it, its number: we cancel for you.

Your cancellation is confirmed to you by email. It takes effect immediately: no charge is made after it. To avoid receiving the next shipment, cancel before its charge date, shown in your subscription portal. A shipment already charged on the date of your cancellation is prepared and dispatched as normal. It is not refunded, subject to the rights set out below.

Right of withdrawal

You have 14 days from receiving your first shipment to withdraw, without having to give a reason (article L221-18 of the French Consumer Code). Withdrawal ends the subscription. It is exercised and refunded under the terms of our refund policy. Unsealed or opened jars are excluded from the right of withdrawal for reasons of hygiene and health protection (article L221-28, 5° of the French Consumer Code).

After that period, later shipments do not start a new withdrawal period: you remain free to cancel at any time for future shipments. A jar damaged on arrival is replaced at our expense, and you keep your legal guarantees, detailed in our terms of sale.

A honey temporarily unavailable

Our honeys come from rare harvests. If one of them is out of stock on the date of a shipment, we let you know and postpone the shipment until it is back. We never replace it with another honey without your agreement, and you can ask us to cancel that shipment: it is then refunded to you if it has already been charged.

Delivery

Each shipment is prepared with the same care as an order placed on the website, then delivered using the delivery method chosen when you ordered, as explained in our shipping policy. To change your address, do so from your subscription portal or write to us before the date of the next charge.

If these terms change

If we change these terms, the new version applies to your subscription once it has been sent to you by email. If you do not accept it, you can cancel at no cost.

Contact us

Graines de Pèlerins · MACTJ, SAS with a share capital of €2,000, 8 bis rue Abel, 75012 Paris, France
Email: contact@grainesdepelerins.com. Maud and the team reply within 24 working hours.

This policy is a translation provided for your convenience. The French version is the authoritative one.

Last updated: 7 October 2026.