Refund policy

A gift should arrive perfect. Here is exactly what happens if a jar arrives damaged, if you want to cancel your order, or if you change your mind once it has been dispatched.

A jar damaged on arrival

If a jar arrives cracked or damaged, send us a photo of the jar and the parcel at contact@grainesdepelerins.com: we will send you a new one, at our expense, without asking you to return anything.

Before dispatch: free cancellation

As long as your order has not been dispatched, write to us at contact@grainesdepelerins.com: we cancel it and refund you in full, at no cost. For a subscription, this cancellation applies to the first order.

After dispatch: 14 days to withdraw

Once your order has been dispatched, you have 14 days from receiving it to withdraw, without giving any reason. Let us know your decision before that period ends, by email at contact@grainesdepelerins.com or using the form at the bottom of this page. You then have 14 days to send the products back, on the conditions below.

Only unopened products can come back

Our honeys and almonds are food. A jar whose lid has been opened, or an opened pouch, can be neither taken back nor refunded: for reasons of hygiene and health protection, the law excludes these products from the right of withdrawal (article L221-28, 5° of the French Consumer Code).

Products must come back closed, complete and in perfect condition, just as you received them: each jar closed in its presentation box, with its spoon. An incomplete, damaged or used product is refunded minus its loss in value (article L221-23 of the French Consumer Code).

Returns at your cost and your risk

Once your order has left, the return is at your expense: you choose the carrier and pay for the shipping. The parcel travels at your risk, so pack the jars carefully: a jar that reaches us broken or opened cannot be refunded. A tracked service lets you keep proof of shipping.

A parcel refused on delivery or not collected from the pick-up point is sent back to us by the carrier: the cost of that return is borne by you and deducted from your refund.

Where to send your products

Graines de Pèlerins · MACTJ
8 bis rue Abel
75012 Paris, France

Your refund

We refund you no later than 14 days after being informed of your decision, using the same payment method as for your order. We may withhold the refund until we have received the products, or until you have supplied proof of having sent them back.

The refund covers the price of the returned products and the original delivery costs, up to the price of our cheapest standard delivery. As Mondial Relay delivery is free in France, Belgium and Luxembourg, any extra paid for another delivery method is not refunded. Return costs remain yours.

Subscriptions

For a subscription (the ritual or a gift box, delivered every 3 months), the 14-day withdrawal period runs from receipt of your first shipment, on the conditions above, and withdrawal ends the subscription. After that, you can cancel at any time for future shipments. A shipment already charged on the date of your cancellation is sent to you and is not refunded, unless it arrives damaged or your legal guarantees apply. The details are set out in our subscription terms.

A gift

Did you receive a gift box and would like to return it? Write to us: the refund goes to the person who placed the order, on their payment method.

Your legal guarantees

In addition to this right of withdrawal, you benefit from the legal guarantee of conformity and the guarantee against hidden defects, described in our terms of sale.

Write to us

By email at contact@grainesdepelerins.com or by post at the address above. Maud and the team reply within 24 working hours.

Withdrawal form

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To MACTJ (Graines de Pèlerins), 8 bis rue Abel, 75012 Paris, France, contact@grainesdepelerins.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

To help us find your order quickly, please also give its number if you have it.

This policy is a translation provided for your convenience. The French version is the authoritative one.

Last updated: 7 October 2026.