Privacy policy
Last updated: October 7, 2026
This Privacy Policy describes how GRAINES DE PÈLERINS (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on grainesdepelerins.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligation, to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit to us directly through our Services may include:
- Contact details including your name, address, telephone number and email address.
- Order information including your name, billing address, delivery address, payment confirmation, email address and telephone number.
- Account information including your username, password, security questions and other information used for account security purposes.
-
Shopping information including the items you view, put in your basket, save in your account such as loyalty points, reviews, referrals or gift cards, or purchase.
- Saved loyalty points / product reviews / referrals / gift cards
- Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. Not providing that information may prevent you from using or accessing those features.
What information do we collect about your use?
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example bank account, credit or debit card and billing address information) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, so as to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or our advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party Websites and Links.
How we use your personal information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send you notifications about your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, to arrange delivery, to handle any returns and exchanges, and to provide other features and functionality linked to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. Where this happens, Shopify will process your information as set out in its Privacy Policy and its Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you live in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you live in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
- Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in being responsive to you, providing effective services and maintaining our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to run our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to carry out analytics and to better understand how users interact with the Services (in our legitimate interest in administering, improving and optimising the Services). We may also allow third parties and service providers to use Cookies on our Site, in order to better tailor the services, products and advertising on our Site and other websites.
Most browsers accept Cookies automatically by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please bear in mind that removing or blocking Cookies may affect your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or to become unavailable. In addition, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, for legitimate purposes and for other reasons subject to this Privacy Policy. These may include:
- Vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose, or otherwise consent to our disclosing, certain information to third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or of third parties.
We disclose the following categories of personal and sensitive information about users for the purposes described above in the sections “How we collect and use your personal information” and “How we disclose personal information”:
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent, or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as follows.
Third-party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without limitation on how we or a third party may use it. Our inclusion of such links does not, in itself, imply any endorsement of the content of those platforms or of their owners or operators, except as set out in the Services.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have all or some of the rights listed below in relation to your personal information. These rights are not absolute, however, and may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.
- Right to access / know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to delete: You may have the right to request that we delete the personal information we hold about you.
- Right to correct: You may have the right to request that we correct the personal information we hold about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and to ask that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to ask us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the opt-out preference signal of the Global Privacy Control enabled, then depending on where you are located we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to act on your request. You can do so by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, which you can stop receiving at any time by using the unsubscribe option shown in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those about your account or the orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details set out below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or your account information, before providing a substantive response to the request. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as reasonably possible, as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, then depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. For the EEA, you can find here a list of the supervisory authorities responsible for data protection.
International users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and by third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s standard contractual clauses, or any equivalent contract issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us or email us at contact@grainesdepelerins.com or contact us at SAS MACTJ, 8 bis Rue Abel, 75012 Paris, France.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.