Shipping policy
Free Mondial Relay delivery · France, Belgium and Luxembourg
Every honey travels in its presentation box with its spoon, every gift box with one spoon per jar: ready to give. Our almonds travel in their pouches. Here is everything you need to know, from our house to your hands.
Delivery options and costs
To a Mondial Relay pickup point in France, Belgium and Luxembourg: delivery is free.
To your door with Colissimo, in France and Belgium: €7.90 for orders under €79, €4.90 from €79 to €89.99, free from €90. These amounts refer to the products, after discounts and excluding delivery costs.
To an InPost point or InPost locker (Mondial Relay network) in Italy, Spain (mainland and Balearic Islands), mainland Portugal and the Netherlands: delivery is free on orders from €39 and costs €4.90 below that amount.
To a pickup point (Paketshop) in Germany: delivery is free on orders from €39 and costs €4.90 below that amount.
To your door with Colissimo in Luxembourg, Germany, Austria, Spain, Italy, the Netherlands and Portugal: €9.90. To the Canary Islands, Ceuta, Melilla, Madeira and the Azores we deliver to your door only, for €9.90.
The exact delivery cost of your order is always shown before payment.
Where we deliver
Mainland France, Belgium, Luxembourg, Germany, Austria, Spain, Italy, the Netherlands and Portugal. The countries available for your address are shown at checkout.
Preparation and delivery times
We prepare every order with care, usually within 48 working hours. In France and Belgium, your parcel then arrives within 3 to 5 working days. For other countries, the estimated date for your address is shown at checkout.
Weekends, public holidays and the weeks before the festive season can lengthen these times a little. For a gift with a set date, ordering early means giving with peace of mind.
Pickup points
You choose your pickup point after payment: Mondial Relay in France, Belgium and Luxembourg, InPost in Italy, Spain, Portugal and the Netherlands, a Paketshop in Germany. As soon as your parcel is waiting for you, we let you know by email. It stays there for a limited period set by the carrier, so please collect it without delay.
Check your email address and phone number when ordering: that is how you receive the collection details.
Tracking your parcel
As soon as your parcel leaves, you receive an email with its tracking link. You can also follow it at any time from our Track my order page.
A jar damaged on arrival?
If a jar arrives cracked or damaged, send us a photo of the jar and the parcel at contact@grainesdepelerins.com: we will send you a new one, at our expense, without asking you to return anything.
A parcel delayed or missing?
Write to us with your order number. We check with the carrier and, if your parcel has been lost on the way, we send you another one, at our expense. Until it is in your hands, your parcel travels under our responsibility.
Changing your address
An address can be corrected as long as the parcel has not left. Write to us as soon as possible at contact@grainesdepelerins.com: once the parcel has been handed to the carrier, we can no longer guarantee the change.
Subscriptions
Each subscription shipment is prepared after it has been charged, with the same care as an order placed on the website, then delivered using the delivery method chosen when you ordered. Mondial Relay delivery remains free for every shipment in France, Belgium and Luxembourg. To change your address, do so from your subscription portal or write to us before the date of the next charge.
Returns and refunds
Your 14-day right of withdrawal and how to use it are explained in our refund policy. All sales rules are set out in our terms of sale.
This policy is a translation provided for your convenience. The French version is the authoritative one.
Last updated: 20 October 2026.